Privacy policy

Turner & Walker Ltd – Privacy Policy

1) Introduction

Turner & Walker Ltd (“we”, “us”, “our”) are committed to protecting your privacy and handling your personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase from us, or otherwise interact with our services.

2) What Information We Collect

Order Information: Name, billing and delivery addresses, email address, phone number and payment details.
Account Information: Login details, preferences and purchase history if you create an account.
Technical Information: IP address, browser type, device identifiers and general usage data to help improve our site.
Marketing Preferences: Your consent choices for email updates, promotions or newsletters.

3) How We Use Your Information

To process and deliver your orders.
To contact you about your order or proof approvals.
To manage payments and prevent fraud.
To comply with legal obligations.
With your consent, to send marketing communications or updates.

4) Consent

When you provide personal information to complete a transaction—such as verifying your payment card, placing an order or arranging delivery—you consent to our collecting and using it for that specific purpose. If we ask for your information for a secondary purpose (e.g. marketing), we will ask for your explicit consent or provide an option to decline.

You may withdraw consent for marketing communications at any time by contacting us at support@turnerandwalker.co.uk.

5) Disclosure of Information

We may disclose your personal information if required by law, or if you breach our Terms of Service. We never sell your personal data to third parties.

6) Shopify Hosting

Our store is hosted by Shopify Inc., which provides our e-commerce platform. Your data is stored through Shopify’s data storage systems, databases and the general Shopify application on secure servers behind a firewall.

If you choose a direct payment gateway, Shopify securely encrypts and processes your card data in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). For details, see Shopify’s Privacy Policy.

7) Klarna Payments

To offer Klarna’s payment options, certain aspects of your personal information (contact and order details) are shared with Klarna Bank AB (publ), so they can assess your eligibility and tailor payment options. General information about Klarna can be found here, and Klarna’s Privacy Policy is available here.

8) Third-Party Services

We use third-party providers such as payment processors, shipping companies and email systems solely to fulfil your order or communicate with you. Each provider collects and processes your information only to the extent necessary for its role.

These third parties may operate in other jurisdictions. Consequently, your data may be transferred and processed outside the UK where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your information.

When you leave our site or follow external links, you are no longer governed by this Privacy Policy or our Terms of Service, and we recommend reviewing the privacy statements of those sites.

9) Security

We take all reasonable precautions and follow recognised industry standards to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. All payment data is transmitted securely using SSL encryption and stored in accordance with PCI-DSS standards.

10) Cookies

Our website uses cookies and similar technologies to enable the site to function properly, analyse site usage and improve your browsing experience. Cookies may also be used by Shopify and other service providers to track visits, manage carts and analyse sales. You can control or delete cookies through your browser settings at any time, but disabling cookies may affect certain site functions.

11) Your Rights under UK GDPR

You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion (“right to be forgotten”) where legally applicable.
Withdraw consent for marketing at any time.
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

12) Age of Consent

By using this site, you confirm that you are at least the age of majority in your country or have given consent for any minor dependants to use this site under your supervision.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on this page. We encourage you to review this policy regularly for updates. If we make significant changes, we will indicate so at the top of the page.

If Turner & Walker Ltd is ever acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide our services.

14) Contact Information

For questions, data access requests, or complaints regarding this policy, please contact our Privacy Compliance Officer:

Turner & Walker Ltd
[Re: Privacy Compliance Officer]
Barham House, Aurillac Way
Retford, DN22 7PX, United Kingdom
Email: support@turnerandwalker.co.uk

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